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Global Service Center in China inaugurated new site in Xi-an

STOCKHOLM, SWEDEN — (Marketwire) — 10/23/12 —

* Ericsson adds Xi-an site to its Global Service Center in China; includes
the
first Global Network Operations Center and new Standardized Service
Delivery
Center in East Asia

* New facility meets the market demand for managed services with network
operations capabilities, and at the same time provides standardized
service
delivery globally

* Ericsson maximizes efficiencies of scale by serving global customers
through
Global Service Centers based in China, India, Mexico and Romania

In a converged ICT industry – characterized by large-scale
IT-transformation
projects and complex multivendor, multi-technology networks – analysts
expect
operators to improve network performance and end-user experience while
simultaneously reducing operational costs. To meet this challenge,
operators
around the world are increasingly realizing the value of outsourcing
network
operations and some other professional services to specialists such as
Ericsson
(NASDAQ: ERIC). This approach allows the operators to focus on core
businesses
such as sales, marketing and maintaining good relationships with end users.

Ericsson serves these customers through four Global Service Centers (GSC);
one
of which is located in China with sites in Beijing, Wuhan, Guangzhou and
Dalian.
To continue to serve its clients with high-quality and cost-effective
services
both globally and locally, the GSC in China inaugurated its fifth site in
Xi-an
today.

Already 300 skilled, highly trained ICT and services professionals are
employed
at the new facility. The facility includes Ericsson-s first Global Networks
Operations Center (GNOC) in East Asia, as well as a new Standardized
Service
Delivery Center. These new resources will complement and enhance the
capabilities of Ericsson-s Global Services organization.

Orvar Hurtig, Head of Service Delivery at Ericsson, says: “Global,
centralized
services will lead to improved efficiency and quality for our customers.
The new
Global Service Center China site in Xi-an will allow us to expand our
network-operations capabilities in the region as well as our global
capabilities for
standardized service deliveries.”

Zhao Juntao, President Ericsson China, says: “We are happy to see
Ericsson-s
fourth Global Network Operations Center established in the city of Xi-an,
where
we have been doing business for more than a decade. I believe the vibrant
economic development of western China, as well as the highly concentrated
ICT
talent pool here in Xi-an, will support the rapid development of this new
center. This will have obvious benefits for the global customers we are
going to
serve remotely from this location.”

Ericsson-s Global Service Centers in China, India, Mexico and Romania are
each
complemented by Global Network Operations Centers. Ericsson-s mission is to
achieve quality, productivity and cost-efficiency in its service offerings.
The
centers support global and regional demand by providing expertise and scale
in a
wide range of services, such as integration, network operations and
customer
support. Ericsson currently provides support for networks with more than
2.5
billion subscribers, and is managing networks for more than 900 million
subscribers worldwide.

Notes to Editors:

Boost of Ericsson-s global ICT capabilities in India

Ericsson expands Managed Services capabilities in China

Ericsson gearing up for services in 4G/LTE and IT

Service Delivery press backgrounder

Download high-resolution photos and broadcast-quality video at

Ericsson is the world-s leading provider of communications technology and
services. We are enabling the Networked Society with efficient real-time
solutions that allow us all to study, work and live our lives more freely,
in
sustainable societies around the world.

Our offering comprises services, software and infrastructure within
Information
and Communications Technology for telecom operators and other industries.
Today
more than 40 percent of the world-s mobile traffic goes through Ericsson
networks and we support customers- networks servicing more than 2.5 billion
subscribers.

We operate in 180 countries and employ more than 100,000 people. Founded in
1876, Ericsson is headquartered in Stockholm, Sweden. In 2011 the company
had
revenues of SEK 226.9 billion (USD 35.0 billion). Ericsson is listed on
NASDAQ
OMX, Stockholm and NASDAQ, New York stock exchanges.

Global Service Center in China inaugurated new site:

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Source: Ericsson via Thomson Reuters ONE

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