SUNNYVALE, CA — (Marketwire) — 09/27/12 — In only a few days, , a global leader in customer service solutions delivered on-premise or in the cloud and used by more 900 organizations worldwide, including half of the Global 100 and 250 government entities, will join the customer service elite in London for the . There, the customer service industry will convene to explore the most innovative technologies in support of best practice customer experience strategies to drive customer satisfaction and brand performance.
KANA Head of Product Strategy Steven Thurlow explains what attendees can expect from KANA, at this, the company-s first major show since its acquisition of Ciboodle in July 2012. “There-s a tremendous energy and excitement at KANA,” said Thurlow. “With the KANA Ciboodle acquisition we-ve seen two companies coming together that share a passion for excellence in customer experience. Attendees at Call Centre & Customer Management Expo will get a first-hand look at KANA-s next generation of customer service capabilities — from web and social, to agent, mobile and government — that combine the power of knowledge, process and multi-channel experiences.”
KANA will feature its recently launched cloud-based, SaaS CRM offering that brings enterprise capabilities now available to mid-sized companies. In addition to KANA Express, attendees can experience KANA-s complete family of customer service experiences via an interactive demo. KANA executives will be available to discuss how to best maximize KANA solutions to meet specific customer needs.
KANA customer ScottishPower Ltd., a utility that serves more than 5 million people in the United Kingdom and leverages KANA to support multi-channel customer self-service and management of real-time customer interactions, is slated to present at the event. Richard Tasker of Scottish Power Direct Debit Operations, Warrington, will speak on “Why Multi-Channel Must Mean Multiple Choice” on Oct.3 at 12:30 p.m. at the Future of Customer Service Theater in the National Hall.
To schedule an onsite briefing at the show, at the KANA booth (Stand C42) Oct. 2-3 at the National Hall in the London Olympia Exhibition Centre, please visit:
Call Centre & Customer Management Expo showcases not only improvements that can be made within call centres but also brings together key individuals that will help improve results and KPIs. It offers a blend of integrated customer products and services, education programmes and unique networking opportunities. For more information, visit
KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 900 enterprises, including half of the Global 100 and more than 250 government agencies. KANA is based in Silicon Valley, California and has offices worldwide.
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KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.
Contact:
Erin Lutz
Lutz PR for KANA Software, Inc.
+1 949 293 1055
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