SAN JOSE, CA — (Marketwire) — 02/17/12 — AltiGen Communications, Inc. (OTCQX: ATGN) (PINKSHEETS: ATGN), the leading provider of software-based Unified Communications solutions, and ExtraTeam, a leading solutions integrator and Microsoft Gold Certified Partner, today announce a partnership to deliver AltiGen-s MaxACD Contact Center for Microsoft Lync.
ExtraTeam is a leading provider of innovative IT solutions to corporate and public-sector customers. The company uses technology — including hardware, software and services — to help customers resolve their most complicated IT needs and achieve their unified communications goals. The company possesses expertise in enterprise architecture and high availability, infrastructure optimization, storage and resource management, identity management and business continuity; ExtraTeam also provides industry-specific software, services, and expertise to a multitude of vertical markets. Headquartered Pleasanton, California, ExtraTeam operates extensively throughout North America.
“As the adoption rate of Microsoft Lync continues to increase amongst our customers, the demand for a full featured and natively integrated Lync call center solution was a void we needed to fill quickly,” said Mike Sneeringer, ExtraTeam Director of Engineering. “We are excited to now offer AltiGen-s MaxACD Contact Center for Lync as part of our solution portfolio.”
“ExtraTeam extends AltiGen-s presence in the greater San Francisco Bay Area,” said Niel Levonius, AltiGen-s Senior Director of Corporate Strategy. “Their fantastic reputation and repeated demonstration of providing quality unified communication solutions makes them the perfect partner to support and service our customers.”
AltiGen-s MaxACD Contact Centre for Lync provides a simple to deploy, simple to use, and simple to manage feature rich call centre for Lync. Powerful features such as skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, Call Recording and monitoring, and reporting are all tightly integrated with Microsoft Lync to provide a compelling communications solution either on premise or delivered through the cloud.
AltiGen Communications, Inc. (OTCQX: ATGN) (PINKSHEETS: ATGN) is a leading provider of 100% Microsoft-based VoIP business phone systems and Unified Communications solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen-s worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen-s worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at .
Copyright 2012 AltiGen Communications, Inc. All rights reserved. Product names, logos, brands, and other trademarks featured or referred to within this press release are the property of their respective trademark holders.
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