HERNDON, VA — (Marketwire) — 02/17/12 — ITSM solution provider, Axios Systems, announces that after a record-breaking speed of implementation, current customer, PRIMECorp, will continue expanding ITSM solution, assyst, throughout its organization.
In late 2007, PRIMECorp (Police Records Information Management Environment Incorporated) used in-house systems to provide Help Desk services to its 13,000+ end users. This process quickly proved unreliable and inefficient. As a result, PRIMECorp decided it needed external help with finding an ITIL-based solution that could track Service Desk tickets, change requests, system changes, and eventually provide clients access to the status of individual requests on the fly. “We were fortunate to have Fujitsu Consultants assist us in performing an exhaustive analysis, which came down to two vendors and Axios won out,” stated Russell Sanderson, General Manager at PRIMECorp.
Within 15 days of starting the assyst implementation, the project was complete. Sanderson said, “We actually had a new PRIMECorp employee complete the implementation of assyst. This is an excellent example of how user friendly the solution really is.”
Through Incident Management alone, PRIMECorp has already seen multiple benefits, including increased tracking of Service Desk tickets, higher visibility and improved customer satisfaction. The organization is also able to properly track the resolution of tickets now.
“As we look ahead at our future with assyst, we look forward to implementing more processes, as well as continuing to roll out the solution to all 13,000+ end users,” added Sanderson.
assyst from Axios Systems – Service Management that Performs
In the modern age of commerce, IT is a fundamental enabler of business performance. Rapid growth and social perception in an ever-changing industry is the key to survival and profitability in a global market. Axios Systems- focus is to support your business success through our fresh and innovative Service Management platform, assyst. Combining over two decades of R&D with the latest Web 2.0 technologies, the powerful assyst solution enables a rapid design, deployment and support of the new services your business needs right now. With options for on-premise ownership and subscription-based SaaS access, we have a solution to fit your organization.
Find out more about how you can optimize IT and gain that vital business edge with assyst — .
Jessica Cox
(202) 361-0642
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