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arvato Systems Showcases Company as Top Provider at CeBIT

arvato Systems will showcase its broad portfolio of Microsoft solutions from 6 to 10 March 2012 at CeBIT, the world’s largest and most important trade fair in the digital industry. The focus will be on CRM and SharePoint solutions and on the presentation of the MITO methodology standard tool, a worldwide debut product and the future standard methodology for comprehensive development of process management systems.

arvato Systems has been a Microsoft Gold Certified Partner for many years, and the company will focus on the following topics at CeBIT:

Solutions for the public utilities sector – complaint management
The industry addresses the corresponding requirements of the German Energy Industry Act with its complaint management system for the public utilities sector, which is based on Microsoft Dynamics CRM.
The following features are characteristic of arvato Systems’ complaint management solution:

 Multi-dimensional and hierarchical recording options,
 Automated complaint routing,
 Configurable escalation mechanisms,
 Professional consulting options…

Effective sales and marketing processes are also displayed in addition to this.

C•A•R•E xRM
C•A•R•E xRM, which stands for Care, Attendance, Rehabilitation, and Education, is an application for the extended nonprofit sector based on Microsoft Dynamics CRM 2011. The product combines a deep understanding of CRM with extensive industry expertise. This expertise made it possible to take into account not only the specific scheduling and data in the industry, but also the complex relationships between the various stakeholders, e.g., nursing home residents, family members, insurance companies, and public authorities.

Besides this CRM industry solution for the utilities and nonprofit industry, arvato Systems also offers special services to companies planning on introducing a CRM system: the practically proven CRM Analysis Package. This package features an analysis of the introduction of a CRM system at companies. In addition to this, process maps are generated from a commercial perspective, and sample processes are implemented and presented by Dynamics CRM. Documentation featuring specific recommendations for action round off the package.