READING, UNITED KINGDOM and COLOGNE, GERMANY — (Marketwire) — 01/19/12 — Voxeo, the leading provider of Unlocked Communications solutions, and Infracast, a specialist in corporate use of technologies, today announced that the companies signed a partner agreement where Infracast is using Voxeo-s secure on-demand cloud-based facilities to provide outbound messaging as part of their Enterprise Message Exchange (EMX). EMX is a hosted, web-based application that supports high volume SMS, voice, email and social media, as well as fax interactions from businesses to their customers and staff.
Infracast has already extended their SMS and email messaging services by including voice-based services powered by Voxeo, to provide companies and customers multi-channel messaging capabilities.
“We are very impressed with the range of services and solutions that Voxeo provides,” states David Angers, CTO at Infracast. “Voxeo made it very easy for us to integrate voice messaging into our platform. Voxeo has a proven track record of reliable service delivery and excellent 24/7 support. We are excited to work with Voxeo as a strategic partner moving forward.”
It was important for Infracast to integrate outbound voice capabilities into their core platform today while providing the building blocks to create more complex interactive, multi-channel messaging solutions in the future. Hence, Voxeo was a perfect partner to fulfill these requirements.
The first voice-enabled services that Infracast delivered were for customer care within the areas of retail, manufacturing and distribution.
Additional services based on Voxeo-s on-demand technology include a multi-channel solution for customers within financial services. Businesses benefit from the ability to provide access to information and services that fit into customers- preferences. With services based on this technology, customers can choose their preferred interaction channel such as SMS, voice, email or social media, wherever they are and whenever they need it.
Voxeo is a leading provider of services and solutions that improve the customer experience, create customer retention and reduce agent churn.
“Using Voxeo-s technology enables Infracast to deliver proven multi-channel applications that address the end customers- needs,” states Paul Thomas, VP Sales EMEA for Voxeo. “Voxeo-s technology in the hosted cloud gives Infracast the flexibility they need to react quickly on requests to extend the service and high call volumes. Infracast is able to provide services through their existing platform, within their existing and well-known commercial framework,” he added.
Infracast is an agile customer-driven systems company that specializes in helping customers implement effective, multichannel communication strategies. From our origins in SMS text delivery within the UK Financial Services sector we now have truly global messaging reach and a rapidly growing international customer base including Banks, Airlines, Emergency services and Retail businesses. We have worked closely with O2 since 2001, currently handling over 30 million messages each month on behalf of their corporate customers, for whom security, reliability and responsiveness are critical.
Combining unrivalled expertise in the sector with obsessive customer-centric service, we have built an enviable reputation with our customers. A large portion of our continued growth comes from repeat business and customer recommendations. Far from resting on our laurels, we work constantly to measure and improve customer satisfaction.
Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, and mobile web unified communication and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving — fueled by a company-wide obsession with customer success. We do so for more than 250,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web at , , or .
Infracast
Olly Garland
Voxeo
Sabine Winterkamp
You must be logged in to post a comment Login