SYDNEY, AUSTRALIA — (Marketwired) — 07/31/17 — PagerDuty, the global leader in , today announced the launch of its local team in Sydney, Australia. The global expansion will help the company further grow its presence in the Asia-Pacific region and address the increasing need for PagerDuty® digital operations management. The company also announced the appointment of David Wall, former head of APAC sales at Dropbox, who brings more than 10 years of executive leadership and software industry experience growing businesses in the region; he will lead PagerDuty–s expansion in Australia and Asia Pacific by continuing to build an ecosystem of customers and partners.
“Leading companies across industries and of all sizes are more dependent than ever on digital for revenues and customer engagement. PagerDuty is experiencing strong growth by addressing real-time digital operations challenges,” said Jennifer Tejada, Chief Executive Officer, PagerDuty. “Our expansion in Asia-Pacific highlights our efforts to provide developer and IT operations teams, as well as the broader business, with better visibility and insights to effectively prevent and manage incidents, ultimately delivering a great customer experience.”
According to the inaugural , more than 75 percent of Australian consumers surveyed said they will leave a digital app or service in one minute or less if it is unresponsive of slow. On the other hand, nearly all IT personnel in development and operations surveyed said their organisations take between six minutes to more than one day to resolve IT incidents that impact consumer-facing digital services. The business impact is significant — more than half (56.2 percent) of IT personnel cited customer-impacting incidents occur at least once a week or more. Further, nearly one third of IT personnel surveyed (33.4 percent) reported that an hour of IT downtime costs them between $500,000 to more than $10 million AUD.
“PagerDuty has helped us address several challenges as we embrace new technologies and innovation to deliver digital content and improve our overall customer experience,” said Jeremy Emmett, Infrastructure Solutions Manager, Fairfax Media, a leading digital publisher in Australia and New Zealand. “We have automated incident management so we can quickly task the right people to fix business critical issues that may get in the way of a smooth customer experience. Most importantly, we can get comprehensive insights and can easily set priorities and proactively address areas of technical debt. All the while, our team is high-performing and maintaining a healthy work/life balance. PagerDuty means a better quality of life as we scale to match our fast-paced, growing business.”
“There is a critical need in APAC for PagerDuty–s customer-centric approach to digital operations management. The company stood out to me as the best equipped to handle the rapid expansion of digital services and their operational needs. I look forward to helping shape the future direction of PagerDuty through key channels and alliances in this region while empowering customers to become more successful,” Wall said.
In his new role at PagerDuty, Wall will apply his deep knowledge of developing successful growth strategies to build on PagerDuty–s position as the leading digital operations management platform. Prior to PagerDuty, Wall was a key member of Dropbox–s leadership team, responsible for developing, executing and driving growth through direct and channel sales within the APAC market by helping companies simplify the way people and teams work together.
“With over 800 customers in Asia Pacific already, PagerDuty has a strong foundation to build on,” said Tejada. “David–s track record in establishing successful partner, channel and alliance outcomes and achieving high-growth regional sales success across large geographic regions will play a crucial role in helping us to understand and delight our customers, scale our global business, and continue our strong business growth.”
PagerDuty aims to be the solution of choice in the APAC region when organisations seek to significantly improve and protect exceptional digital customer experiences. By gaining full visibility of the digital stack and actionable insights, PagerDuty helps organisations proactively mobilize people and manage issues in their IT and DevOps environments. Today, PagerDuty–s digital operations management platform supports more than 9,000 organizations across the globe. For additional information, join the company at its launch party taking place today by .
PagerDuty is the leading digital operations management platform for businesses. Through its SaaS-based platform, PagerDuty empowers developers, DevOps, IT operations and business leaders to prevent and resolve business-impacting incidents for exceptional customer experience. More than 9,000 small, mid-size and enterprise global customers such as Lululemon, IBM and Panasonic use and trust PagerDuty to maximize their time and increase their business response and efficiency. When revenue and brand reputation depends on customer satisfaction, PagerDuty arms businesses with the insight to proactively manage incidents and events that may impact customers across their IT environment. Headquartered in San Francisco with regional offices in Toronto and Sydney, the company was recently listed in the 2016 Deloitte Technology Fast 500, Inc. 500 and Forbes 2017 Cloud 100 lists.
PagerDuty is a registered trademark of PagerDuty, Inc in the United States. All other trademarks are the property of their respective companies.
Kim Gengler
PagerDuty
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