BOSTON, MA and NASHUA, NH — (Marketwired) — 10/18/16 — ., a leading managed services provider offering hybrid cloud-based virtual communications services and business analytics, announced today that a leading , Pizza 911, has deployed its ) service. Total Connect Now is an award-winning, unified communications service, together with its Visual Performance Suite business analytics package, that provides franchise-wide and store-level service performance and actionable intelligence to the franchise owner.
When we implemented Unified Office we saw our call volumes jump immediately at our store with revenues increasing dramatically over a very short period of time, which caused us to double our phone staff and the number of point of sale systems to handle the new call volume,” said John Roy, VP of Operations, Pizza 911. “Not only does Unified Office provide superior quality VoIP service but their Visual Performance Suite business analytics offering has provided us with additional capabilities to further improve our operational performance. In addition, their management portal allows me to look at my restaurant–s operations remotely from any device. Unified Office gives us the tools that we need to compete on a level playing field with the largest pizza franchises.”
“Pizza 911–s experience with Unified Office is a testimony to the positive impact that we are making in the lives of businesses across the country as we continue to transform the communications marketplace,” said Ray Pasquale, CEO & Founder of Unified Office. “John Roy is indeed a visionary. He understands that one can–t apply legacy techniques and technology to serve today–s consumer. Customers expect innovative services from us that help them cope with today–s real time consumer and business culture. They need to help them generate more revenue, close more business, enhance their work/life balance, and change their lives for the better. Today–s marketplace requires a visionary approach to applying technologies to not only remain competitive but to outpace their competition.”
Total Connect Now(SM) () is an easy to use managed communications service that integrates voice and video communications, messaging, service-level monitoring, business continuity, and business analytics tools for the franchise owner to better manage their store operations. Unified Office provides an at-a-glance view of customer service responsiveness in real-time, as well as on-demand and scheduled reporting for any store, or combination of stores, all accessible remotely via the Visual Performance Suite–s web-enabled Manager–s Portal.
Pizza 911 is an independent Pizza restaurant franchise based in Manchester, NH.
Unified Office, Inc. is a leading provider of SDN-based hybrid cloud managed Voice-over-IP (VoIP) and Unified Communications services to small and medium-sized businesses (SMBs). Unified Office–s Total Connect Now(SM) service architecture was purpose-built from the ground up to deliver the highest quality of experience and availability, leveraging the latest in extensible business VoIP communications technology and cloud-based infrastructure to enhance SMB workforce productivity. Their cloud-based intelligent network incorporates Unified Office–s unique adaptive Highest Quality Routing (HQR) for end-to-end service quality, and Business Continuity “shadowing” to ensure high availability operation over one or more redundant broadband links. For more information visit .
Cathy Clarke
508-833-8533
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