PHOENIX, AZ — (Marketwired) — 03/22/16 — Today–s consumers have higher expectations and more preferences than ever before. As a result, the new norm is channel hopping, which requires contact centers to map out and support the entire customer journey from end-to-end to enable a holistic customer experience.
for insight on proven best practices that help your contact center bring the customer journey to life. Attendees will learn:
How to successfully create, view, and support an omni-channel customer journey
Ways to move between channels for a higher first contact resolution
Methods to leverage quality management to capture the customer experience
Real-life examples from your peers
as we dive into the nuts and bolts of building a foolproof customer journey that not only connects previous interactions, but also provides a complete journey map that supports future interaction(s) as well. Whether you–ve already mapped out an extensive customer journey and are looking to fine tune, or you–re still puzzled on where to begin and how to execute, you won–t want to miss this session.
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Enghouse Interactive () delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company–s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio and Zeacom. Learn more at .
Mostafa Razzak
JMRConnect
202.904.2048
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