BALTIMORE, MD — (Marketwired) — 02/19/16 — When it comes to maximizing customer loyalty, brands in the know recognize a central truth: a single poor customer experience can outweigh positive interactions by a large margin.
In fact, according to , 13 percent of dissatisfied customers will tell 15 or more people about their poor experience. Meanwhile 72 percent of consumers will share their positive experience with only six people. Not surprisingly, 67 percent of all customers say bad experiences are what cause brand disengagement. Most don–t even complain. They simply walk away.
Therefore, in order to attract, retain, and engage customers, a company–s initial interaction with customers must be flawless. Nowhere is that customer engagement more important than with a brand–s automated phone payment system. Failure to have the latest IVR credit card processing system in place, capable of handling multiple forms of IVR payment(s) could undermine all that earlier effort. That–s why , a leading payment solutions provider, is pleased to offer an advanced and customized interactive voice response system.
The system, capable of IVR payment processing, is designed to handle inbound and outbound IVR credit card processing and is divided into two service packages, DirectPay and EnterAct. DirectPay offers a hassle-free and fully customized inbound answering service that can easily process credit card and ACH transactions over the phone with a simple transfer from your phone system. Operating 24/7, DirectPay–s advanced computer processing and voice rendering system is able to capture the sound and feel of your company.
EnterAct, the outbound system, offers advanced message and payment functionality. Use the automated phone payment system to place phones calls of any sort with any content your company requires. And like DirectPay, capture the sound and feel of your company in a near-flawless facsimile. Whether broadcasting a generic message or use for collection of payments, both systems work in concert to lower costs by reducing overhead and increasing profit through enhanced customer satisfaction.
“Payment solution providers, along with other companies, are well aware that a chief frustration among consumers rests with a business–s automated phone payment system,” said Stephen Price, E-Complish–s CEO. “Too many times the IVR system fails to deliver on its promise of cost-effective savings through efficient customer engagement and secure payment processing. Instead of a seamless customer interface, callers are left attempting to reach an actual person, often giving up in anger. Our innovative system ensures that these snags will not occur.”
The business case for IVR credit card processing is clear. In today–s 24/7 business climate, few companies have the resources to dedicate around-the-clock customer service, but customers need to be able to make payments at any time of day. It–s also a misuse of personnel resources to dedicate so much staff to the task of collecting phone payments. Freeing up staff for more valuable projects will go a long way in growing the business in question.
“E-Complish–s IVR phone payment solutions are customized and simple to integrate,” Price added. “As with our other business solutions, IVR is fully PCI compliant, and is held to the highest security standards. With our range of payment solutions, we–ll help your business worry less and process more.”
Founded in 1998, E-Complish–s mission is to deliver a wide selection of secure and dependable services, making it easy for its customers to process and report on all types of transactions. For more information about E-Complish and its suite of online business solutions including its automated phone payment system visit or call 888-847-7744.
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