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New 24/7 network service from UC Point improves audio and video quality during Skype for Business calls

According to a leading industry study from Statista (June 2015) 70 to 75 per cent of VoIP quality issues are rooted in the IP network and not in the communication services themselves. UC Point gets to the bottom of it: UCP DNA365 uncovers leading reasons for poor network performance so customers can increase the overall quality of their Skype for Business communications. The plug and play installation is easy to complete and takes only three minutes. Immediately thereafter the measurements can begin during normal business operations to capture the actual usage and performance in regards to audio, video, and conferencing quality. However, personal information or payload is not recorded.

Comparable VoIP measurements may use vague quality metrics, such as Mean Opinion Score (MOS), that are insufficient in providing a definite root cause analysis. Our UCP DNA365, however, is a highly precise measurement procedure with the following features:

• VoIP vendor-independent forensic measurement procedure
• Root cause indication to identify and isolate the source of interference
• Round trip delay and end-to-end measurement of jitter and delay
• Unique “4-dimensional” analysis von RTP streams
• Validation of bandwidth utilization and prioritization of IP packets

Because the network measurements occur around the clock the customer can retrieve detailed reports of identified performance issues at any time. The detailed reporting additionally includes a description of the source of interference, a root cause analysis, as well as, a categorization into business critical or non-business critical impact.

“We developed UCP DNA365 to optimize our customer’s VoIP infrastructure and track the health of their core network services around the clock – 365. This continuous health check allows us to unerringly identify sources of interference and prevent outages.” According to Markus P. Keller, Founder and CEO of UC Point, “UCP DNA365 has an easy installation, usage, and administration. This allows us to support IT Managers while also increasing performance and end user satisfaction.”