QUEBEC — (Marketwired) — 05/06/13 —
today announced it has been named a finalist in the 2013 (TSIA) Service Revolutions competition. The competition will take place on May 8 at the (TSW) 2013 Best Practices conference in Santa Clara, California.
This will be TSIA-s fourth-annual Service Revolutions competition, featuring a series of on-stage demonstrations revealing the latest innovations in technology services — from cutting-edge services new to the market, to start-ups with innovative service models, to the newest advances in service technology, to the latest breakthroughs from the emerging world of service science.
Finalists will be competing to win TSIA-s coveted , with winners being determined by a live audience of industry practitioners along with a panel of expert judges. The theme of the competition is, “True vision is having the intelligent foresight to define a better, more productive future,” with categories including Commercial, Start-up and Service Practitioner. Coveo is a finalist in the Commercial category.
TSW events have a strong reputation for delivering a solid program filled with impactful content. More information on Technology Services World, the Service Revolutions competition and the Vision Awards can be found at .
“Introduced in 2010 and growing year over year, the TSIA Vision Awards recognize game-changing ideas in technology services that are beyond the cutting edge. Coveo is not only an industry leader in its market space, but it continually demonstrates a compelling approach to driving technology services forward. We-re proud to recognize Coveo as a Service Revolutions finalist for 2013.”
“We are honored to be named a finalist for this year-s TSIA Vision Awards. Organizations are increasingly data-rich but insight-poor, fueled in large part by the data variety explosion, the inability to integrate information from legacy systems, exponentially growing social media, and the move of many organizational systems to the cloud. Coveo is redefining how companies, customers and knowledge workers access and interact with information regardless of where it is. In effect, we are transforming knowledge management and access.”
Coveo-s highly advanced, Unified Indexing and Insight platform transforms knowledge management initiatives by redefining how people access and share fragmented knowledge around the customer-focused enterprise. Coveo brings together the collective and yet fragmented information from cloud-based, social, and on-premise systems, and injects it into the context of every user, every time. Coveo connects people to contextual content, and through content, to relevant people. This enables more efficient customer service, increased sales, shorter sales cycles, faster innovation for better product development and increased profitability. Coveo-s advanced, Unified Indexing and Insight platform securely connects with and crawls all systems to create a virtual integration layer, by federating and enriching structured and unstructured information.
The Company-s lines of business inject existing knowledge into every Customer Service interaction, personalize online customer experiences within high-end websites, and increase overall return on knowledge by making the collective knowledge easily accessible, so that all employees can stop reinventing the wheel. More than 2,000,000 people globally and more than 500 companies use Coveo to achieve their business goals. Among Coveo customers are CA Technologies, L-Oreal Switzerland, Lockheed Martin, YUM! Brands, GEICO and SunGard. For more information, visit , follow us on Twitter or like us on .
The Technology Services Industry Association (TSIA) is the world-s leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world-s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology.
Editorial Contacts:
Jessica Hohn-Cabana
Coveo
418-263-1111 x233 Office
508-353-3454
Kim Leadley
PAN Communications
617-502-4300
Suzanne Hite
TSIA
410-774-5322
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