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Avaya Expands the DevConnect Select Product Program

SANTA CLARA, CA and SURREY, UNITED KINGDOM — (Marketwired) — 05/06/13 —

Initiative previously launched in the U.S. and Canada will now be offered in the European Union — providing easy access to applications from Avaya DevConnect Technology Partners.

Eight new strategic solutions are now available directly from Avaya and its channel partners.

Avaya, a global provider of business collaboration and communications solutions and services, today announced that it is extending its DevConnect Select Product Program into the European Union (EU). The move further expands an initiative that streamlines how customers order Avaya-compatible applications.

Solutions offered through the Select Product Program are chosen for their strategic value in the marketplace and for their proven interoperability with Avaya technology. Each is available for order directly from Avaya and its extensive network of channel partners, with delivery, implementation, service and support provided by Select Product Program companies.

Initially, five Select Product Program providers will offer solutions in the EU, including:

: Avaya selected solution for real-time voice quality performance management and monitoring of Avaya Aura Environments.

: A PC attendant console for Avaya Communication Server 1000.

: A reporting and analysis suite for Avaya Aura® Contact Center and Avaya Call Management System.

: IP video solutions that integrate seamlessly with Avaya Unified Communication solutions.

A call history, recording and real-time reporting tool for Avaya IP Office.

In addition to Komutel, Avaya is also announcing the addition of new solutions from seven additional Technology Partners to the U.S and Canadian SPP portfolios, including:

SIP Gateways for Avaya Aura, Avaya Communication Server 1000, Avaya Aura Messaging and Avaya Meeting Exchange.

A “plug and play” security appliance with a full pre-installed Avaya Secure Access Link (SAL) Gateway that provides centralized IP connectivity and alarming for up to 400 Avaya applications.

IVR and end-to-end caller experience analytics for revealing the performance of the end-to-end call including the IVR and agent-caller conversation — delivered as a managed service.

: Speech recognition, text-to-speech, call progress and tuning solutions for Avaya Aura Experience Portal.

: Workforce optimization and customer interaction process automation for Avaya Aura, utilizing Speech Analytics for business analytics functions via integration with Avaya-s phonetic technology.

: PC Attendant Consoles for Avaya Communication Server 1000 and Avaya Aura Contact Center.

: A reporting portfolio for Avaya Call Management System, including enterprise software, data collectors, desktop displays and wallboards.

Solutions from over 35 partners have been added to the Select Product Program since its introduction in February 2012. Each solution is tested for interoperability with Avaya products through Avaya DevConnect, a global program focused on the development and marketing of innovative, third-party products that extend the value of a customer-s investment in Avaya solutions.

Select products are featured in the (), a website that offers the latest information on Avaya-compatible solutions from DevConnect Technology Partners.

“Offering Select Products in the European Union is the next step in an ongoing expansion of the program. We want businesses around the globe to have a very simple way to purchase Avaya-compatible products known for their strategic value. We-re streamlining access to new tools that can help an organization work more efficiently and effectively, improve the service it delivers to its own customers and build its bottom line.”

“The Avaya DevConnect Select Product Program makes it simple for us to order and implement multivendor solutions that deliver exceptional value to our clients. We can easily add Avaya-compatible applications to every sale, without the hassle involved in working with multiple vendors. As a result, we-re able to expand our solution set, differentiate our company in the marketplace and help our clients realize an even better return on their Avaya investment.”

“At Cygnific, we use Symmetrics nVISION Suite and Avaya Aura Contact Center to help serve customers in 19 countries and 11 languages. We have been very pleased with how nVISION Suite-s data mart has helped us integrate Avaya contact center performance metrics with data from our workforce optimization, capacity planning, and human resource systems. The combination of Avaya, Symmetrics, and our company-standard reporting tool gives our supervisors and agents the information they need to improve quality and performance.”

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Avaya, Avaya Aura, Avaya IP Office, channel partners, communications solutions, DevConnect, developers, resellers, contact centers, unified communications, IVR, cloud

Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit .

Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “might,” “plan,” “potential,” “predict,” “should” or “will” or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya-s filings with the SEC that are available at . Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

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Deb Kline
408-953-6179