SCOTTSDALE, AZ — (Marketwired) — 04/25/13 — OneNeck® IT Services announces its Division has earned a Net Promoter Score (NPS®) of 79 based on a recent customer satisfaction survey conducted internally. OneNeck specializes in Enterprise Resource Planning (ERP), hosted application management, managed hosting services, cloud services, and infrastructure services.
OneNeck-s 2012 Net Promoter Score of 79 puts them in the World Class Service ranking according to Frederick Reichheld, widely recognized as one of the world-s leading authorities on business loyalty, the co-developer of the NPS, and a member of the Advisory Team at Satmetrix. According to Reichheld, world class companies score between 75-80 percent.
The Net Promoter Score is an industry-standard metric used to gauge the loyalty of a company-s customer relationships by asking a simple question: “On a 0 to 10 rating scale — where 10 is -extremely likely- and 0 is -not at all likely- — how likely is it that you would recommend our company to a friend or colleague?” Based on their responses, customers are categorized into one of three groups: Promoters (9-10 rating), Passives (7-8 rating), and Detractors (0-6 rating). To calculate the NPS, the percentage of Detractors is subtracted from the percentage of Promoters, resulting in the company-s overall score. An NPS of more than 50 is considered excellent.
“We are honored our customers are so willing to recommend our products and services,” said Chuck Vermillion, CEO of OneNeck. “Their willingness to refer colleagues to OneNeck is truly appreciated. It-s a testament to our team-s commitment to delivering world class service and providing a total solution based on accountability and dependability. That-s what we built our name on and what distinguishes us as a primary resource for our customers- IT outsourcing needs.”
The Net Promoter Score is a straightforward approach to helping companies understand customer loyalty. It-s easy to understand, administer, and calculate. And, it shows a strong correlation between a company-s growth rate and the percentage of its customers who are Promoters. Many companies use the NPS customer satisfaction survey, including Sony, American Express, Honeywell, and Trader Joe-s.
Founded in 1997, OneNeck® IT Services Corp. (OneNeck) is a global leader in Enterprise Resource Planning (ERP) hosted application management, managed hosting services, cloud services and infrastructure services (IaaS).OneNeck supports a variety of enterprise applications, including: ERP systems such as Oracle E-Business Suite, Microsoft Dynamics AX, JD Edwards, and Baan. The company joined TDS Hosted & Managed Services, LLC (TDS HMS) in June 2011.
TDS Hosted & Managed Services, LLC is the parent company of OneNeck® IT Services Corp., Vital Support Systems, and VISI Incorporated. TDS HMS, a wholly owned subsidiary of Telephone and Data Systems Inc., is growing rapidly and now employs more than 500 people throughout the U.S. TDS HMS companies specialize in engineering and management of IT infrastructure, including: hosted application management, managed hosting, and ReliaCloud enterprise cloud services. TDS HMS owns and operates Tier 3 data centers in Iowa, Minn., and Wis. Visit , , and for more information.
Telephone and Data Systems, Inc. (NYSE: TDS), a Fortune 500® company, provides wireless; broadband, TV and voice; and hosted and managed services to approximately 7 million customers in 36 states through its business units, U.S. Cellular, TDS Telecommunications Corp., and TDS Hosted & Managed Services. Founded in 1969 and headquartered in Chicago, Telephone and Data Systems and its subsidiaries employ more than 12,000 people. For investment information, visit .
Contact:
Teresa Snyder
480-315-3086
DeAnne Boegli
608-664-4428
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