GLASGOW, SCOTLAND — (Marketwire) — 03/19/13 — , a global leader in customer service solutions delivered on-premise or in the cloud and used by more than 900 organizations worldwide, today, including 250 government bodies and half of the Global 100, announced the speaker lineup for the , June 13 in London.
Now in its second year, the conference will showcase how citizen interaction with government is evolving — how new communication channels such as social and mobile media are being adopted and what public bodies must do to embrace them against a backdrop of continuing austerity measures and the need to generate multi-million £ savings. The conference will draw upon the experience of civil servants, policy makers, bloggers and market watchers to address the themes of effective channel shift, engaging with the digital citizen, and achieving cost savings.
Keynote speakers scheduled at CITIZEN 2013 include Martha Lane Fox, the UK digital champion at the Cabinet Office and chair for the , a coalition of public and private sector partners that are helping millions of people and organizations online. Other featured speakers include Stephen Roberts, managing director of ; Elizabeth Linder, politics and government specialist, Facebook; and Antonio Acuna, head of data.gov.uk at the Cabinet Office.
David Moody, KANA-s head of worldwide product strategy, Public Sector, will lead a panel addressing “Big Data -So What?”, at 10:45 a.m. BST, June 13. Regarded as one of the industry-s foremost experts on public sector CRM, Moody has worked with some of the best known government agencies to improve citizen engagement and transparency while addressing cost issues to implement new technologies. In the panel discussion, Moody will be joined by Hadley Beeman, founder of and technology policy advisor; and Chris Osborne, expert advisor in Big Data, to deliberate the opportunities and challenges of Big Data in Government.
The CITIZEN 2013 Conference takes place June 13 from 9 a.m. to 4:30 p.m. BST in London at the Park Plaza Westminster Bridge Hotel. Attendees from the public sector involved in IT or digital transformation are encouraged to register early for a limited number of free tickets. Alternatively, participants may access a live video stream of the event. For more information, please visit . To view the session videos from last year-s conference, visit .
CITIZEN 2013 is sponsored by KANA, whose customers include 250 government entities around the world that utilize KANA Lagan technology accessed by more than 70 million citizens, and is regarded as the leader in the Government CRM space in Australia, the United Kingdom and the United States.
KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 900 enterprises, including half of the Global 100 and more than 250 government agencies. KANA is based in Silicon Valley, California and has offices worldwide.
Follow KANA on Twitter:
KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.
Contact:
Erin Lutz
Lutz PR for KANA Software, Inc.
+1 949 293 1055
You must be logged in to post a comment Login